Case Study: Charter Senior Living boosts communication and engagement with goHappy

Charter Senior Living boosts benefits enrollment 16% with goHappy

Charter Senior Living, a provider of personalized senior care with 66 communities nationwide, faced significant communication challenges. Their reliance on outdated methods like paper flyers and paycheck inserts meant that staff, residents, and family members often missed critical updates. This fragmentation led to disengaged employees and families who felt disconnected from the lives of their loved ones, highlighting the need for a more effective solution. The company partnered with the vendor goHappy to address these issues.

By implementing goHappy’s intuitive, text-based communication platform, Charter Senior Living revolutionized its communication flow. The solution enabled instant messaging to staff for shift updates and HR reminders, proactive updates to families about residents, and served as a critical lifeline during emergencies like Hurricane Ian. Using goHappy resulted in a 16% increase in benefits open enrollment, a 20% rise in earned wage access enrollment, and significantly boosted engagement across the community, all while requiring zero downtime.

Charter Senior Living