Case Study: Apollo Retail Specialists improves shift coverage and employee engagement with goHappy

Apollo Retail sees marked increase in speed to cover shifts, increased show rates, benefits enrollment, and reduced expenses using goHappy

Apollo Retail, a provider of retail merchandising support with a team of over 5,000 technicians, faced a major challenge in communicating with its large, dispersed frontline workforce. Their reliance on email and district managers was inefficient. They needed a faster, more direct way to reach employees. Apollo turned to the vendor goHappy for an app-free text messaging solution to improve communication.

The goHappy platform was implemented and integrated with Apollo's system within two weeks. The solution enabled Apollo to instantly message employees to fill shifts, send automated reminders, and share important updates. The results were significant, including a 98% booking rate for some shifts in under 8 hours, a 35% increase in employee show rates due to automated shift reminders, and a major reduction in overtime and staffing agency expenses.

Apollo Retail Specialists

Dustin Hall

District Manager