Case Study: Anthony’s Coal Fired Pizza & Wings improves employee retention and engagement with goHappy

Anthony’s Coal Fired Pizza & Wings cuts turnover 12% with goHappy

Anthony's Coal Fired Pizza & Wings, a casual dining restaurant chain, was struggling with high employee turnover, particularly among its hourly, frontline staff. Their small HR team, led by Chief People Officer Michelle Zavolta, found that traditional communication methods like email and letters were ineffective for reaching deskless workers. They needed a powerful solution to improve engagement and connection. To address this, they turned to the vendor goHappy and its communication platform.

By implementing goHappy's intuitive one-way text messaging and engagement tools, Anthony’s was able to connect directly with employees on their mobile devices. The solution enabled automated messages, streamlined onboarding communication, and highly effective engagement surveys that achieved a 90% participation rate. The insights gained led to actionable improvements in the employee experience. As a result of partnering with goHappy, Anthony’s saw a 12% decrease in overall employee turnover year over year and a 10% reduction in turnover within the first 90 days of employment.

Anthony’s Coal Fired Pizza & Wings