Case Study: Winslow Township digitizes citizen requests and fulfills 8,400 annual submittals with GOGov

Winslow digitizes citizen request processes to fulfill 8,400 annual request submittals

Winslow Township, a municipality focused on data-driven improvement, faced challenges with its inefficient, paper-based citizen request system. The lack of visibility into resident interactions and the manual transfer of information between departments made processing the thousands of annual service requests time-consuming for both residents and staff. To address this, the township partnered with GOGov to digitize and consolidate its request management processes.

The solution from GOGov included a mobile app and service portal for residents to submit requests, which were then automatically routed to the correct department. This provided staff with a holistic view of all resident interactions and an activity dashboard for administrators. As a result, GOGov helped the town better document and fulfill 8,400 requests annually, significantly improving efficiency, inter-departmental communication, and resident satisfaction.

Winslow Township

Karen Bringhurst

Administrative Clerk