Case Study: Cartersville reduces city manager calls and boosts resident engagement with GOGov

Resident Service Requests Made via City App Decreases Calls to Cartersville City Manager’s Office

The city of Cartersville faced a challenge in providing a centralized system for its 20,000 residents to submit service requests and receive city news. Relying on a difficult-to-navigate website and social media, the city’s process was inefficient, leading to a high volume of time-consuming calls and visits to the City Manager’s office. To address this, they implemented a mobile application and request system from vendor GOGov.

The GOGov solution provided a centralized mobile app for submitting service requests, paying bills, and receiving news. This drastically reduced calls to the City Manager's office, with over 612 service requests submitted directly through the app. The city also achieved over 2,200 app downloads, significantly improving resident engagement and allowing staff to allocate their time more efficiently.

Cartersville

Annalee Penny

Public Relations & Communications Manager