Case Study: Eastvale handles 270% more code enforcement cases with GOGov

Eastvale handles 270% more code enforcement cases, nearly eliminating complaints from residents

The City of Eastvale faced inefficient and antiquated code enforcement processes that buried its staff in cases and led to complaints from residents about dropped or unhandled issues. To modernize its operations, the city turned to vendor GOGov for a code enforcement solution.

By implementing GOGov's tools, Eastvale digitized its enforcement process, enabling staff to document inspections and set reminders. The integrated MyEastvale app automated resident communications. This solution allowed the city’s team to handle 270% more cases per employee, nearly eliminating citizen complaints to city leadership. GOGov helped Eastvale centralize its processes and adopt a proactive, data-driven approach to community enhancement.

Eastvale

Johnny Terfehr

Interim Community Safety Director