Case Study: Global Gateway Logistics scales high-touch service without adding headcount with GoFreight

Global Gateway Logistics wins bigger accounts with GoFreight and cuts shipment data re-entry from 3–4× to 1 system

Global Gateway Logistics, an NVOCC based in St. Louis, was facing operational challenges as its manual tech stack could not efficiently handle the larger projects it was winning. The company struggled with fragmented workflows requiring multiple data re-entries per shipment, a lack of real-time visibility for customers, and complex systems that necessitated an external trainer for onboarding new staff. To address these issues, they implemented the GoFreight freight forwarding management platform.

The solution from GoFreight provided a single source of truth, eliminating manual data re-entry and offering real-time shipment status visibility. This enabled the team to onboard staff in-house and provide clients with a customized portal for proactive reporting and tracking. As a result, Global Gateway Logistics won larger multi-vendor projects, doubled down on high-touch service without increasing headcount, and significantly raised switching costs for their clients, compounding the value GoFreight delivered.

Global Gateway Logistics