Case Study: Strategic Sanitation Services achieves 50% faster payroll and real-time field insights with GoFormz

Strategic Sanitation Services leverages real-time data to increase customer satisfaction, reduce payroll processing times by 50%, and garner more impactful operational insights

Strategic Sanitation Services, a fast-growing Southern California provider of on-site waste control and recycling for more than 100 residential communities, struggled with slow, paper-based field reporting that delayed customer responses and obscured visibility into field operations. To modernize data capture and reporting they implemented GoFormz to convert paper forms into mobile digital field service reports and real-time forms.

Using GoFormz’s mobile forms, conditional formatting, GPS/image capture and reporting, Strategic Sanitation Services gained instant access to submitted data, halved payroll processing time, improved customer satisfaction and response times, and created comprehensive BI reports that enabled faster decisions (for example, quickly proving and diverting thousands of tons of metal for recycling). GoFormz also supported rapid COVID-19 screening rollout and automated survey triggers, delivering measurable operational and financial impact.

Strategic Sanitation Services

Kenneth Reyes

Director of Marketing & Systems