Case Study: Southern Backflow Services achieves 100% electronic work orders with GoFormz

Southern Backflow Services - Customer Case Study

Southern Backflow Services was running a completely paper-based work order process that made it difficult to handle urgent jobs while technicians were on the road across five states. The company needed a digital solution that could handle highly variable customer forms and support signatures, date/time fields, document uploads, and image capture, so it turned to GoFormz for mobile work order forms.

GoFormz helped Southern Backflow Services digitize and organize work orders on iPads, with required fields, auto-populated data, signatures, pictures, and folders for easy technician access. The result was a fully electronic workflow that saved significant time, simplified form updates, and let the team take on more work; the office can upload 20 templates in about five minutes, and emergency jobs can now be added without disrupting schedules.

Southern Backflow Services

Jourdan Smith

Office Manager