Case Study: Duraclean achieves paperless field operations and faster claims processing with GoFormz

Modernized operations and increased customer satisfaction with GoFormz

Duraclean, a long-standing cleaning and restoration franchise, needed to eliminate the bulky paper each field tech carried and ensure technicians always had the correct job-specific paperwork. They adopted GoFormz (GoFormz Mobile Forms) to digitize and manage the many different forms used across jobs.

GoFormz let Duraclean’s back office control which forms and conditional logic were sent to reps, enabling instant submission of completed forms and photos to insurers. As a result, Duraclean reduced errors, cut administrative and processing time, removed much of the paper burden in the field, and achieved measurable efficiency gains in customer-facing services thanks to GoFormz.

DuraClean

Danielle Canup

Vice President of Franchise Services