Case Study: Kaw Valley Greenhouses achieves real-time retail communication and faster customer response with GoFormz

Kaw Valley Greenhouses uses mobile forms to capture retail data across 40 locations, streamlining communication and improving customer service

Kaw Valley Greenhouses, a family-owned grower operating 40 seasonal retail locations across Kansas, Nebraska and Missouri, struggled with fragile paper forms that were frequently lost, damaged or delayed en route to the back office. To address slow customer response times, cumbersome HR onboarding and inefficient supply requests, Kaw Valley Greenhouses adopted GoFormz’s mobile forms platform to digitize inventory, theft, hiring, supply request, cash balancing and customer incident forms.

With GoFormz, Kaw Valley Greenhouses implemented mobile forms with image capture, form logic and automated email workflows so completed forms route to the back office in real time. The change cut information delivery from about a week to immediate access, accelerated incident and insurance response, automated cash-balancing calculations, streamlined seasonal hiring with pre-filled rehire forms, reduced phone and postage costs, and improved communication across all 40 locations.

Kaw Valley Greenhouses

Megan Pickford

Office Manager