Case Study: Federal achieves faster machine audits and improved customer service with GoFormz

Federal Mfg Accelerates Their Machine Audits and Improves Customer Service

FEDERAL, a manufacturer of liquid filling and capping machinery, needed a faster way to submit machine audits and service reports so customers didn’t have to wait for traditional paper reports. They implemented GoFormz’s mobile forms platform to digitize service reports, machine audits, timesheets and expense reports, enabling technicians to complete forms on iPads, tablets or phones.

GoFormz’s implementation automatically emails completed inspection reports to customers the moment they’re finished, dramatically reducing delivery time, increasing quotes and sales (surpassing $1,000,000), and saving an estimated 200–250 man-hours per week; FEDERAL also reports improved efficiency across multiple processes after rolling out GoFormz.

Federal

Tom Brichta

Field Service Engineer