Case Study: Alkitronic unlocks hidden customer support knowledge with Gofore’s AI agent

Alkitronic accelerates customer support with Gofore’s AI agent in 6 capabilities

Alkitronic, a manufacturer of high-torque tools for industrial applications, faced a challenge where its Customer Support team could not readily access valuable knowledge buried in past customer cases spread across various internal documents. To address this, they partnered with vendor Gofore to develop a custom AI solution.

Gofore implemented an AI agent that accesses multiple data sources to provide relevant, context-specific answers, making past insights easy to find. The solution sped up problem analysis, allowed for more efficient use of resources, and enabled quicker resolutions for recurring questions. The project team consisted of four people over six months for approximately 15 users, and it established a scalable infrastructure for future expansion into other business areas.

Alkitronic