Case Study: a major healthcare radiology services company improves appointment attendance with GoFax SMS reminders

A healthcare client was losing millions per year in revenue from missed patient appointments

The customer, a major healthcare radiology services company, faced significant revenue loss due to patient no-shows. Their existing software could not send personalized appointment reminders via GoFax's services, preventing effective communication that would improve attendance rates.

GoFax implemented a secure SFTP solution to process customized CSV files, enabling personalized SMS reminders and a two-way reply system to confirm or reschedule appointments. This solution from GoFax decreased lost revenue by up to 32% within 90 days, increased patient attendance, improved engagement, and streamlined the clinic's administrative processes.