Case Study: Teya triples straight-through onboarding with Diligent AI agents

Teya triples straight-through onboarding with Diligent

Teya, one of Europe's fastest-growing acquirers, faced a challenge in its customer onboarding process. Manual proof of business checks were creating a significant bottleneck for activation rates and increasing its exposure to organized fraud as it grew. To meet its ambitious automation goals, Teya partnered with Diligent to implement its AI agent solution.

Diligent implemented AI agents to automatically run Teya's configured proof of business checks on every applicant. This solution tripled straight-through processing, halved manual review queues, and saved Teya 18,000 hours annually. It also led to a double-digit reduction in fraud rates, putting Teya on track to hit its target of 75% onboarding automation.

Teya