Case Study: Scalapay reduces merchant KYC/AML ops time with Diligent AI agents

Scalapay reduces merchant KYC/AML ops time by 65% with Diligent

Scalapay, a major European payment company, faced the challenge of scaling its merchant onboarding and risk operations efficiently. Its rapid growth led to an overwhelming workload for manual KYC/AML checks, which threatened to slow the business and create a poor merchant experience while also increasing exposure to fraud. To address this, Scalapay partnered with Diligent to implement its AI-powered solution.

By embedding Diligent's AI agents into its processes, Scalapay automated manual reviews, allowing its risk analysts to focus on high-risk cases. The results were significant: a 65% reduction in manually reviewed queues, over 6,000 hours saved annually, and a double-digit percentage reduction in merchant fraud rates, enabling Scalapay to continue its rapid growth securely.

Scalapay