Case Study: Alma accelerates merchant onboarding with Diligent AI agents

How Alma accelerates merchant onboarding with AI agents

Alma, a rapidly expanding European payments company, faced a critical challenge in scaling its merchant onboarding process. Manual reviews of new applications created operational strain, threatened to slow its growth with a poor merchant experience, and increased exposure to potential fraudsters. To address this, Alma partnered with Diligent to embed AI into its risk and compliance workflows.

By implementing Diligent's AI-driven solution, Alma was able to streamline its onboarding. The system pre-filtered applications, allowing risk analysts to focus on high-risk cases. This resulted in a 20% reduction in the risk queue and a 15% productivity gain for manual reviews, saving thousands of operational hours annually. The partnership with Diligent has provided Alma with a scalable framework to support its rapid growth while ensuring robust consumer protection.

Alma

Maureen Gorman

Head of Global Operations