Case Study: Polymers International improves customer service with GoComet

Polymers International improves customer service by automating shipment tracking

Polymers International, a global plastics and rubber industry company, struggled to track about 200 monthly shipments and keep customers informed about shipment status. Its operations team had to manually check multiple carrier websites for updates, which was time-consuming, error-prone, and made it difficult to provide accurate delivery information. The company also lacked the visibility needed to identify service and cost-saving opportunities. GoComet’s GoTrack automated shipment tracking module was used to address these issues.

GoComet implemented real-time shipment visibility on a single window, automating end-to-end tracking and reducing manual effort. The solution saved 90% of the time previously needed to track shipments, improved access to live cargo updates, and supported better carrier analysis and supply chain planning. As a result, Polymers International cut shipment-tracking queries by 80% and improved customer service by sharing live tracking updates directly with customers.

Polymers International

Carl Hollins

General Manager