Case Study: HaulMatch achieves real-time shipment visibility with GoComet GoTrack

HaulMatch enhances customer satisfaction with comprehensive shipment visibility

HaulMatch, a global online automobile shipping broker, needed better visibility into its shipments as vehicles moved across domestic and international routes. Its team spent hours checking third-party websites and answering customer queries about shipment status, while customers lacked insight into carrier performance, route efficiency, and delays. GoComet’s GoTrack Real-Time Shipment Tracking was used to address these visibility gaps.

GoComet integrated its GoTrack Automated Real-Time Shipment Tracking system with HaulMatch’s platform, enabling real-time tracking directly within the HaulMatch dashboard and automating the full tracking process. The solution sent live milestone updates, delay alerts, and predictive analytics, helping customers make better planning decisions and choose carriers more wisely. As a result, HaulMatch reduced customer shipment-tracking queries by 90% and improved transparency, service quality, and operational efficiency.

HaulMatch

Nataliya D.

Vice President of Operations