Case Study: Synstelien Community Services achieves streamlined, all-in-one HR operations with GoCo

How an established group home provider in Fergus Falls streamlined all HR operations into one platform with GoCo

Synstelien Community Services, a Fergus Falls, MN–based provider of residential services for adults with disabilities (75–80 employees across eight group homes), struggled for years with manual data entry and an inflexible HR system. After trying an ill-fitting solution in 2015–2017, they selected GoCo in 2017 for its online HR platform, benefits broker, customization and ACA reporting/tracking capabilities to address those challenges.

GoCo consolidated onboarding, document management, payroll sync, PTO and ACA tracking, benefits administration and COVID-19 leave features into one platform, enabling virtual onboarding in under a week and giving employees self-service access to their HR records. The GoCo solution allowed HR to run required reports, approve EPSL/EFMLA, reduce manual work, speed hiring during the pandemic, and save time and money that would otherwise require additional staff.

Synstelien Community Services

Jennifer Baker

Chief Executive Officer