Case Study: VIP Lighting achieves business-wide integration and improved efficiency with GoCanvas

VIP Lighting Gains Business Efficiencies with GoCanvas

VIP Lighting is a retail lighting and electrical maintenance company servicing 10,000 retail sites across Australia and New Zealand. The business struggled with two disparate systems for metro franchisees and regional contractors that couldn’t integrate, causing slow reporting, poor customer updates and billing issues; after a failed off‑the‑shelf replacement, VIP Lighting adopted GoCanvas in 2018 to solve its integration and reporting challenges.

GoCanvas consolidated VIP Lighting’s workflows—desktop job booking, a mobile app for metro technicians, and emailed PDF work orders for regional contractors—while its open API enabled a client portal and invoicing integration to the accounting system. The GoCanvas solution reduced licensing and administrative costs, cut paper use, improved customer communication and customization (helping win new clients), and centralized operations; VIP now handles 550+ form submissions per week (110,000+ since 2018) and added 50+ users, turning data into a competitive advantage.

VIP Lighting

David Kell

National Marketing Manager