Case Study: WEINIG Australia increases sales and saves time with GoCanvas

The Easy Fix Saving WEINIG Australia Time And Improving Customer Service

WEINIG Australia, part of the WEINIG Group, provides solutions for solid timber processes and round-the-clock service. As the company focused on customer support, it struggled with paper-based service call forms that technicians filled out on carbonized engineer report pads, then returned hours or days later with missing information and delays in data entry.

In October 2013, WEINIG Australia adopted GoCanvas and used apps including Weinig & Holzher Parts Distribution Form and Weinig – Service Call Details to replace manual forms with mobile reporting. GoCanvas sent completed forms to the cloud in real time, removed redundant data entry, improved invoicing and sales cycles, and gave the company better tracking of labor, parts, GPS location, and timestamps, with more accurate and comprehensive information for customer support.

WEINIG Australia