Case Study: CLMBR elevates customer experience with GoBolt fulfillment and last mile delivery

Elevating the Customer Experience Through Fulfillment & Last Mile

CLMBR, a direct-to-consumer home fitness brand, required a new 3PL provider to address significant challenges with fulfillment accuracy and last mile delivery. Their previous partner caused an increase in customer escalations and failed to meet the high standards of support expected by the premium brand. CLMBR needed a reliable and cost-effective partner like GoBolt that could handle warehousing and provide a superior customer experience.

GoBolt provided an end-to-end logistics solution for CLMBR, including warehousing, last mile delivery, and white glove installation services. The partnership resulted in a significant decrease in customer delivery and assembly escalations, with over 1,100 units successfully fulfilled in the first six months. CLMBR reported that the GoBolt team was exceptionally responsive and that the biggest improvement was seen in the overall customer experience.

CLMBR

Nick Corne

International Logistics Manager