Case Study: Nuance Advisory streamlines mystery shopping data collection with GoAudits

Nuance Advisory simplifies mystery shopping data collection and analysis with GoAudits

Nuance Advisory, a Swiss consultancy specializing in mystery shopping, faced operational inefficiencies by using two separate home-grown systems for data collection and analysis. This dual-system approach complicated their process of auditing service quality for clients in retail, banking, and insurance. They sought an all-in-one solution to streamline their workflow.

The vendor GoAudits provided its mobile app and analytics platform as a unified solution. This allowed Nuance Advisory's auditors to collect data, upload photos with GPS tags, and generate reports from a single tool. The results included significant time savings, reduced client management expenses, and more efficient audit evaluation. The client also highlighted the excellent support received from the GoAudits success manager.

Nuance Advisory

Tobias Müller

Managing Partner