Case Study: LaTour Hotels & Resorts improves quality assurance and saves time with GoAudits

LaTour Hotels & Resorts manage operational standards across all properties with GoAudits

LaTour Hotels & Resorts, a U.S.-based hospitality group managing around 30 luxury properties across the US, Canada and Central America, needed a more efficient way to run quality assurance audits and daily operational checks. Before GoAudits, the team relied on complex spreadsheets, cell phone photos, and lengthy Excel scorecards to document inspections across its resorts.

Using the GoAudits inspection app, LaTour Hotels & Resorts digitized yearly QA audits and created more than 30 daily inspection forms for resort teams to use on mobile devices. GoAudits helped the company complete 20,000+ inspections in 12 months, save more than $8,000 on paperwork, and reclaim hundreds of hours, while improving standards, reporting visibility, budgeting, and communication across the portfolio.

LaTour Hotels & Resorts

Kristin Ingram

Regional Director of Resort Operations