Case Study: Goodwill of North Georgia improves retail operations and saves 1000+ hours with GoAudits

Goodwill drives improvements in retail operations across 100+ locations

Goodwill of North Georgia, a US non-profit retailer with more than 100 stores, donation centers, warehouses, and e-commerce operations, needed a better way to manage inspections and track standards across its many locations. Before using GoAudits, teams relied on Excel spreadsheets, which made it difficult to collect, analyze, and act on audit data efficiently while supporting store appearance, guest experience, safety, and other operational requirements.

Goodwill of North Georgia implemented GoAudits’ inspection software to run regular audits, follow-up checks, and annual reviews with mobile checklists, photo capture, corrective actions, and reporting. GoAudits was rolled out across multiple divisions and helped the organization complete 1,400+ audits, check 46,000 items, and track 5,700 actions in 12 months, while saving 1,000+ hours a year and at least 20 hours per week. Goodwill also reported faster issue resolution, better visibility for managers, and stronger consistency in operations.

Goodwill of North Georgia

Kartella Fuller

Director of Operations & Guest Experience