Case Study: Largest Health Insurance Company achieves faster, zero-downtime cloud delivery with Go2Group

DevOps-Driven Transformation Helps a Top Health Insurer Deliver a Better Customer Experience

Largest Health Insurance Company, one of the largest health insurers in the US, wanted to modernize its member portal with a scalable, cloud-ready platform to improve customer experience. The existing portal was not meeting expectations, and the company needed more than a simple migration: it had to redesign the portal while breaking down siloed Dev and Ops teams, introducing Agile and DevOps practices, and adding CI/CD and automated testing. Go2Group helped using Atlassian tools including Jira, Bitbucket, Bamboo, and uDeploy.

Go2Group implemented a full DevOps transformation by setting up best-practice processes, configuring Atlassian applications, integrating Bamboo with uDeploy, enabling selective deployment for microservices, improving visibility in Jira, and redesigning the CI/CD workflow for AWS. The result was faster delivery, better cross-team collaboration, self-service capabilities, and zero-downtime deployments. The company also cut environment setup time from eight weeks to three hours, significantly improving productivity and release speed.