Case Study: Stirling Council centralizes community engagement with Go Vocal

Stirling Council implements centralised community engagement

Stirling Council, serving around 94,000 residents in central Scotland, needed a better way to gather community input when COVID-19 halted in-person engagement. The council’s digital team wanted a single, easy-to-use place for consultations and petitions, and chose Go Vocal’s community engagement platform powered by CitizenLab to replace fragmented surveys, emails, meetings, and leaflets.

Go Vocal helped Stirling Council create a centralized engagement hub where consultations and petitions could sit side by side, improve internal workflows, and add feedback loops to every project. The result was a more efficient process, clearer communication with residents, and stronger participation: two community-led petitions were advanced for full Council consideration, while the council also improved transparency and reduced confusion by giving citizens one place to view all open projects.

Stirling Council

Jennifer Maclean

Digital Services Team Leader