Case Study: Neckarsulm boosts everyday civic participation with Go Vocal

Neckarsulm resolves 60+ issues in 8 weeks with Go Vocal

The city of Neckarsulm sought to enhance civic participation and trust by moving beyond traditional methods. To achieve this, they partnered with Go Vocal to implement a digital issue reporter as part of a wider community engagement platform, aiming to give residents a simple and direct way to report local problems.

Using Go Vocal's platform, Neckarsulm launched a tool that allows residents to submit geotagged reports, which are automatically categorized and routed to the correct internal team. This solution from Go Vocal yielded significant results, with over 60% of issues resolved within the first eight weeks. The automated workflow eliminated backlogs, reduced internal workload, and provided residents with transparent updates, successfully building trust through demonstrable action.

Neckarsulm