Case Study: City of Allen improves efficiency and equity in comprehensive planning with Go Vocal

City of Allen, TX improves efficiency and equity in comprehensive planning with Go Vocal

The City of Allen, TX partnered with Go Vocal to update its “Allen 2045” comprehensive plan and needed a more efficient, equitable way to gather community input. Its traditional engagement model relied on separate project websites, in-person meetings, and resource-heavy outreach that often produced limited and unrepresentative feedback.

Go Vocal’s platform supported a hybrid engagement strategy, combining online participation with offline outreach, centralized input collection, automated communications, and contextual tools like an interactive timeline and embedded documents. The result was a smarter process and broader reach, including input from 612 households online and hundreds more offline, helping the city hear from a near-representative sample of residents and giving council members more confidence in data-backed decisions.

City of Allen

Marc Kurbansade

Director of Community Development