Case Study: Cambridge City Council saves time on community feedback analysis with Go Vocal’s AI assistant

Cambridge City Council analyzes input 50% faster with Go Vocal's AI assistant

Cambridge City Council used Go Vocal’s community engagement platform and AI assistant Sensemaking to support its Design Code consultation for northern Cambridge neighborhoods. The council’s challenge was analyzing large volumes of open-ended resident feedback, a process that was traditionally time-consuming and made it harder to include free-text questions in surveys.

With Go Vocal’s AI assistant, Cambridge City Council was able to automatically summarize free-text responses, validate the AI output against original comments, and build report-ready insights much faster. Go Vocal helped the council cut analysis time by about 50% and save roughly 10 hours, while improving transparency, report creation, and confidence in using more qualitative input in future consultations.

Cambridge City Council

Esther Pickard

Digital and Web Product Manager