Case Study: Foundation Software reduces operational costs and improves remote access with GO-Global

Foundation Software reduces password reset calls by 98% with GO-Global

Foundation Software, a provider of construction software, faced significant operational and customer experience challenges with their previous application delivery technology, which used a costly named-user licensing model. Their difficulties included an inability for customers to reset their own passwords, a lack of multi-factor authentication (MFA), and poor performance on non-Windows devices. This led to a high volume of support calls and increased security risks, prompting the search for a new solution from a vendor like GO-Global.

By implementing GO-Global's application hosting solution, Foundation Software immediately addressed their core challenges. GO-Global provided concurrent user licensing for major cost savings, enabled customer password resets, and added MFA capabilities. The results were dramatic, including a 98% reduction in password reset requests, a 72% decrease in disconnect-related support calls, and the ability to support 20% more users per server without adding resources, all while achieving 99.999% uptime.

Foundation Software