Case Study: Cofiasa achieves 87% faster retail checkout with GO-Global

Cofiasa Reduces Retail Check out Time by 87% with GO-Global

Cofiasa, the largest supplier of steel products in Northwest Mexico, faced significant performance issues with its ERP system as the company expanded to 47 regional facilities. The slow application response, especially in retail outlets, resulted in customer checkouts taking up to five minutes, which risked customer dissatisfaction. The IT department sought a solution from the vendor GO-Global to improve performance while keeping corporate data centralized and secure.

Cofiasa implemented GO-Global's application publishing solution, rolling it out first to the direct sales team and then across other departments. The result was an immediate and dramatic improvement; retail checkout time was reduced by 87%, dropping from five minutes to just 40 seconds. Employees across all departments also reported that the ERP simply worked faster. This solution from GO-Global significantly improved both customer and employee satisfaction, allowing Cofiasa to continue its growth without performance concerns.

Cofiasa

Leonel Mendoza

IT Project Manager