Case Study: CityMart achieves scalable, standardized employee training with Gnowbe

The One-Stop Solution for a Mega-Retailer

City Mart Holdings, one of Asia’s largest retail organizations with more than 12,000 employees, struggled with a lack of digital training infrastructure, inconsistent manager-led training, and rising costs from repeated in-person onboarding. Gnowbe provided a digital training platform to replace face-to-face training and make employee learning more scalable and trackable.

With Gnowbe, CityMart was able to deliver standardized training across Myanmar, rapidly share time-critical updates, and give employees access to key information through a single app integrated with its HR platform. Gnowbe also helped the retailer improve speed and consistency of training, and the company reported more than 90% completion rates among frontline staff.