Case Study: Hotel Jen Singapore achieves 100% course completion with Gnowbe microlearning

How Microlearning Courses Helped To upskill Staff Amidst Covid-19

Hotel Jen Singapore, part of Shangri-La International Hotel Management, needed a way to keep upskilling staff during COVID-19 when traditional in-person training was difficult to run with employees working remotely. Gnowbe provided microlearning courses (MLCs) as an online learning option to support ongoing training for the hotel’s teams.

Using Gnowbe’s mobile-friendly, multimedia microlearning platform, Hotel Jen delivered courses that employees could access anytime on phones or desktops, with analytics to track progress and engagement. The results were strong: Gnowbe helped Hotel Jen achieve a 100% completion rate, 100% engagement rate, and 100% of enrolled staff completing the MLCs, with 1,600 active users recorded.

Jen

Jonathan

Cluster Director of Human Resources