Case Study: CuddleCo reduces average handle time with Gnatta AI Assist

CuddleCo saves 60 seconds on average handle time with Gnatta

CuddleCo, a client of the vendor Gnatta, sought to improve efficiency within its customer care operations. Their challenge was reducing the time agents spent recapping complex interactions and drafting responses, a process prone to errors under pressure. They implemented Gnatta's AI Assist, a conversational AI tool powered by ChatGPT, to help agents perform these tasks.

By using Gnatta's AI Assist, agents could instantly generate summaries of customer interactions and quickly draft contextual and empathetic responses. This solution allowed the team to drastically reduce their average handle time. The implementation by Gnatta yielded a significant measurable result, saving agents 60 seconds on each average handle time during their free trial.

CuddleCo