Case Study: Massachusetts Department of Public Utilities achieves real-time driver background checks with Gnar

Massachusetts Department of Public Utilities clears driver checks in real time with Gnar, identifying over 8,000 ineligible drivers

The Massachusetts Department of Public Utilities (DPU) faced the challenge of quickly implementing a new state law requiring extensive background checks for tens of thousands of rideshare drivers. Their existing system was too slow, taking up to eight weeks per check. The DPU partnered with Gnar to build a custom, real-time background check system that could integrate with multiple state and federal databases as well as the APIs of companies like Uber and Lyft.

Gnar built a comprehensive solution from scratch within six months. The system automatically approves or rejects drivers based on set parameters and allows for manual review when needed. As a result of Gnar's work, the DPU realized immediate time savings, moving from an eight-week process to real-time checks. The system identified over 8,000 drivers who did not meet the state's requirements, helping to improve public safety.

Massachusetts Department of Public Utilities