Case Study: Palmetto Gastro & Hepatology achieves streamlined patient communication and improved practice efficiency with gGastro® Suite by Modernizing Medicine® Gastroenterology

Palmetto Gastro & Hepatology Streamlines Patient Communication and Practice Efficiency With ModMed® and Klara

Palmetto Gastro & Hepatology, a small but busy gastroenterology practice in the Central Savannah River Area, struggled with paper-based workflows, high call volume and a voicemail backlog that led to missed patient requests and extensive after-hours administrative work.

By adopting ModMed’s gGastro suite (including gKiosk) and Klara two-way messaging, the practice eliminated paper processes, integrated office and ASC data, and used quick-note templates and pre-populated intake to speed documentation and intake. The changes let providers complete notes same-day, cut after-hours admin to under 30 minutes, let staff handle patient requests in seconds, and improved patient communication and satisfaction.

Palmetto Gastro & Hepatology

Sabbaak Waraich

IT Lead