Case Study: Charleston GI improves patient communication and operational efficiency with Klara by Modernizing Medicine

Charleston GI decreases call volume by 15%–20% with gGastro® Suite by Modernizing Medicine® Gastroenterology

Charleston GI, a gastroenterology practice with multiple clinics and endoscopy centers, sought to improve patient communication and operational efficiency. To address challenges with high call volume and patient hold times, they implemented the Patient Collaboration with Klara solution from their EHR vendor, gGastro Suite by Modernizing Medicine Gastroenterology.

By adopting Modernizing Medicine's real-time patient engagement tools, Charleston GI centralized communications and automated workflows. This solution delivered measurable results, including a 15–20% decrease in call volume through call-to-text features, the transcription of 42,000 voicemails for prioritization, and the facilitation of communication with thousands of patients via broadcast messages and automated reminders.

Charleston GI