Case Study: Econocom streamlines 260,000 tickets and 2 million assets with GLPI

Econocom manages 260,000 tickets and 2 million assets with GLPI

Econocom, a major IT services provider operating across 16 countries, faced the challenge of managing its vast after-sales service and hardware warranty operations without a centralized system. Scattered email requests made tracking cases and meeting service level agreements increasingly difficult. To achieve robust and streamlined IT service management, Econocom turned to the vendor GLPI and its ITSM platform.

The solution implemented by GLPI centralized all requests into one system, providing full end-to-end traceability and automated workflows. This allowed Econocom to efficiently process 260,000 support tickets annually and manage an inventory of 2 million assets. The results included faster resolution times, improved customer satisfaction, and strict compliance with SLAs for their 6,500 clients, making GLPI their core single source of truth.

Econocom