Case Study: Drogarias Retiro gains better ticket control with GLPI

Drogarias Retiro - Customer Case Study

Drogarias Retiro, a pharmacy chain founded in 1974 with more than 60 stores and over 1,000 employees, wanted better control of its support tickets and maintenance scheduling for its sites. The company used GLPI Helpdesk to manage customer tickets and operational requests.

With GLPI, Drogarias Retiro implemented a more organized helpdesk workflow and used plugins such as Formcreator and Behavior to customize the platform for its needs. The team says GLPI now helps them manage issues internally and provide forms to customers, with support handled locally or remotely, improving visibility into company problems, though no specific quantitative impact was provided.

Drogarias Retiro

Italo Menezes

IT Analyst