Case Study: Baviera TI improves service management for 800+ users with GLPI

Baviera TI - Customer Case Study

Baviera TI, an IT service provider focused on technology, support, and productivity, needed a better way to manage support as its client base grew. Before using GLPI, the team struggled with email-based ticket handling and risked losing track of requests, assets, and important follow-ups.

With GLPI Helpdesk, Baviera TI centralized incident and request management, asset history, warranty tracking, and contract monitoring, while also supporting internal workflows across staff. GLPI enabled the company to serve more than 800 users with just 3 IT agents, improving transparency, keeping communication recorded, and preventing tickets and deadlines from being missed.

Baviera TI