Case Study: NCM Insurance cuts service expenses and generates 200+ referrals with GloveBox

NCM Insurance Generated 200+ Referrals & Cut Service Expenses By 30% In 6 Months

NCM Insurance, a niche agency insuring classic cars from inside the National Corvette Museum, was struggling with outdated technology as its customer base grew to tens of thousands. The manual, antiquated systems made service requests harder to manage and increased workload and operational inefficiencies. GloveBox helped address these challenges with its client portal and mobile app.

By implementing GloveBox’s client portal, mobile app, and service forms, NCM Insurance streamlined quote requests, policy management, and referrals with more self-service options. In 6 months, the agency recorded 40,000+ customer interactions, reached an 80% client adoption rate, generated 200+ referrals, and cut service expenses by 30%. GloveBox also helped reduce service volume and improve overall efficiency with real-time analytics and automation.

NCM Insurance

Adam Boca

NCM Insurance