Case Study: Legacy Insurance Group achieves 83% client adoption and 1,128 self-serve interactions with GloveBox

Legacy Insurance Group hits 83% adoption with 1,128 self-serve interactions using GloveBox

Legacy Insurance Group struggled with a high volume of low-value service calls from clients who were unable to handle simple tasks themselves. This constant demand for basic support left the team stuck in firefighting mode, which hindered the agency's growth. To address this, they turned to GloveBox as their single customer experience platform.

By implementing GloveBox, the agency enrolled its clients to use the platform for self-serving documents and policy updates. This solution drove an 83% adoption rate and resulted in 1,128 self-serve client interactions, significantly reducing phone queues. GloveBox enabled the team to free up valuable time to focus on higher-impact strategic work and growth initiatives.

Legacy Insurance Group