Case Study: Dickey Insurance achieves 90% client adoption with GloveBox

Dickey Insurance reaches 90% client adoption with GloveBox

Dickey Insurance, a $10M personal lines agency, faced the challenge of clients being frustrated by having to juggle multiple carrier apps or having no digital access at all. This made it difficult for clients to access documents and policy information. The agency wanted to build loyalty to its own brand rather than to individual carriers, but lacked a simple, branded solution to stay visible and connected. They implemented GloveBox to address this.

GloveBox provided a branded client portal that consolidated all policy information into a single app. The agency integrated it into their workflows, ensuring every new client was set up immediately. The solution achieved a 90% adoption rate among new clients, making the agency top-of-mind and leading to smoother service and happier clients. GloveBox helped Dickey Insurance significantly enhance its brand loyalty and digital customer experience.

Dickey Insurance