Case Study: TYLKO achieves faster, more reliable furniture delivery with GeoTask by Globema

TYLKO improves delivery punctuality and order fulfillment with Globema

Tylko, a custom furniture manufacturer operating on a direct-to-consumer model, faced a challenge in coordinating the delivery and assembly of its products across Western Europe. As order volumes grew, coordinating multiple specialized transport subcontractors while maintaining a high level of customer satisfaction became a major operational hurdle. To address this, they partnered with vendor Globema to implement its GeoTask Field Service Management system.

The solution from Globema streamlined delivery planning, automated customer communication via SMS and email, and organized all subcontractors within a single platform. This implementation resulted in better delivery punctuality, a higher order fulfillment success rate, and reduced operational costs for Tylko. The measurable impacts included highly optimized route planning that reduced CO2 emissions and a significant reduction in process coordination time due to automated communication, leading to greater transparency and higher customer satisfaction.

Tylko