Case Study: Fiberhost streamlines FTTH connection inquiries with Globema's GeoGrid

Fiberhost streamlines FTTH inquiries for 1.4 million households with Globema

Fiberhost, a leading wholesale fiber operator in Poland, faced a challenge in managing FTTH connection inquiries from its retail service provider partners. The process, handled via phone and email, was inefficient as many inquiries came from areas outside Fiberhost's network range or were too imprecise, which prolonged the entire process. To address this, they partnered with vendor Globema.

Globema implemented a self-service portal based on its GIS GeoGrid platform, integrated with the Smallworld network inventory system. This solution allowed retail providers to view the network map, automatically generate the shortest connection route, and submit pre-formatted tickets. For Fiberhost, this streamlined the inquiry process, eliminating unfounded requests and increasing the precision of submissions. The results included significant time savings, cost reduction, accelerated decision-making, and more efficient investment planning based on accurate demand maps.

Fiberhost