Case Study: Living Edge achieves 280% YOY revenue growth and a customer‑centric omnichannel transformation with Globant

Living Edge is Australia’s leader in premium original and sustainable furniture

Living Edge, Australia’s leader in premium original and sustainable furniture, faced growing pains in 2017 as its IT systems could not keep pace with business growth. The company needed a modern technology stack to unify customer touchpoints and reclaim time lost to labor‑intensive manual processes; Globant was engaged alongside a Salesforce Commerce Cloud/Commerce Studio implementation to drive a customer‑centric digital transformation.

Globant used a Service Design approach—interviewing customers, designers, architects and staff—to redesign UX and product selection, create two tailored B2B/B2C entry points, and add features like in‑store appointment booking, multi‑shipment and improved product collection. The Globant‑led solution on Salesforce Commerce Cloud delivered strong business impact: 280% year‑over‑year revenue growth, an 88% uplift in online conversions and a 95% increase in new website users.

Living Edge

James Morton

Chief Finance Officer