Case Study: KFC achieves faster, more agile development and improved customer experience with Globant's GeneXus

GeneXus the technological revolution that changed KFC forever

KFC (Grupo KFC) needed to modernize its digital channels and improve the online ordering customer experience as POS, delivery apps, and internal systems could not keep up with growing demand. The chain faced multi‑cloud (Azure/GCP) complexity, heavy SAP integration needs, and significant technical debt while trying to centralize cost, inventory, and store control processes. KFC chose Globant and its GeneXus low‑code, AI‑powered platform to accelerate development and transform its internal development function.

Globant implemented GeneXus through workshops, developer training, and by migrating maintenance and improvements to a software factory, then building centralized applications for cost, inventory, and store control. The result: web development is expected to be seven times faster and mobile development nine times more efficient, with reduced technical debt, avoidance of technological obsolescence, and better ROI on SAP integrations; Globant’s solution also set the foundation for a potential future super‑app to enhance the customer experience.

KFC

Jaime Rodríguez

Chief Information Officer