Case Study: Healthcare organization achieves HIPAA-compliant, easy patient document exchange with Globalscape Mail Express

Mail Express® Makes it Easy and Safe to Send Sensitive Medical Documents

A regional healthcare organization consisting of numerous outpatient facilities needed a budget-friendly, low‑maintenance, easy-to-use way to share sensitive medical records with patients and third parties while meeting strict HIPAA compliance. The organization selected Globalscape and its Mail Express® secure email solution to give nontechnical staff a safe, user-friendly method for exchanging protected health information.

Globalscape deployed Mail Express® with an Outlook add-in and Single Sign‑On, plus a Reply Portal that lets patients return documents securely. The solution gave IT greater visibility and automated control over retention and purging, reduced support overhead, improved usability for staff and patients (including the least tech‑savvy), and produced a measurable increase in patient satisfaction while maintaining HIPAA‑compliant security and tracking.